Refund policy

Return & Refund Policy – The Tailored Tail Last updated: August 2026

Our Commitment We want you to love your purchase. If something isn't right, we're here to help.

Return Window You have 14 days from the date of delivery to request a return or refund.

How to Request a Return Please contact us before sending anything back: 📧 ajmalsyed526@gmail.com

Include your order number and reason for return. We'll guide you through the process — do not ship items back without contacting us first, as return addresses vary by product and supplier.

Eligible Returns

  • Item arrived damaged or defective
  • Wrong item received
  • Item significantly different from the description

Non-Eligible Returns

  • Change of mind after 30 days
  • Items damaged due to misuse or improper care

Refunds Once your return is approved, refunds are processed within 5–7 business days to your original payment method.

Exchanges We do not offer direct exchanges. Please return the original item and place a new order.

EU & UK Customers – Right of Withdrawal If you are located in the European Union (EU) or United Kingdom (UK), you have additional rights under the EU Consumer Rights Directive and UK Consumer Contracts Regulations:

  • You have the right to cancel your order within 14 days of receiving your item(s), without giving any reason.
  • After cancelling, you have a further 14 days to return the item(s).
  • We will issue a full refund within 14 days of receiving the returned item(s), including your original standard shipping costs.
  • Return shipping costs are your responsibility unless the item is defective or incorrect.
  • Items must be returned in their original condition and packaging.

To exercise your right of withdrawal, contact us at ajmalsyed526@gmail.com with your order number and a clear statement that you wish to cancel. You may use the model cancellation form below.

Model Cancellation Form (EU/UK) (Complete and return this form only if you wish to withdraw from the contract)

To: The Tailored Tail — ajmalsyed526@gmail.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

  • Ordered on: _
  • Order number: _
  • Name: _
  • Address: _
  • Signature (if submitted on paper): _
  • Date: _

Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Questions? 📧 ajmalsyed526@gmail.com